​STORE POLICIES

1. General Policy

At ORDIVA Jewelry, we take great pride in offering high-quality gold and diamond jewelry. Every piece is carefully crafted, inspected, and packaged with attention to detail. Our goal is to ensure that you are completely satisfied with your purchase.
By placing an order with ORDIVA Jewelry, you agree to the terms and conditions outlined below.

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2. Refunds & Exchanges

Please note that we do not offer exchanges or refunds on any of our jewelry products. We take the utmost care in ensuring the quality and accuracy of our products, and strive to exceed your expectations in every way. We also do not offer rentals on any of our products. Each piece of jewelry is unique and made with the highest quality materials, so we want to make sure that it is yours to keep and not shared with others. Additionally, our products do not have a warranty, but we stand behind the quality of our jewelry and are dedicated to ensuring your satisfaction.​​​​​​​

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3. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the item has not yet been shipped or customized. Once an order is in production or has been shipped, it cannot be canceled.

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4. Repairs & Warranty

ORDIVA Jewelry offers a limited warranty against manufacturing defects for a period of 30 days from the date of purchase.
This warranty does not cover:

• Damage caused by normal wear and tear, misuse, or accidents

• Lost stones or parts due to improper care or handling

Repairs outside the warranty period may be available for a service fee.

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5. Shipping & Delivery

All orders are carefully packaged and shipped using trusted carriers. Once your order has been shipped, you will receive a tracking number via email. ORDIVA Jewelry is not responsible for lost or stolen packages once marked as delivered by the carrier.

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6. Contact Information

For any questions regarding returns, exchanges, or order issues, please contact us at:
📧 info@ordiva.ca